FAQ

 

This is the section of our website where we provide answers to the questions we receive most frequently.

If you have a problem with anything on our website, this is where you should come first. If your question does not get answered here, feel free to pop us an email at shop@hugeonline.co.za and we will gladly answer any questions you may have.

 

There’s something I want that is not on your website – can you get it for me?

You can contact us with your product request, and we will try our best to assist.

 

What happens if a product is lost, stolen or damaged while being shipped?

While the courier we use have proven themselves to be highly reliable (we have thus far had 0% of our orders damaged or lost due to the courier), we do take the precaution of insuring every product that is shipped. Should a product not arrive or arrive damaged, please contact us immediately so we can organize the shipping of a replacement product, or a refund.

 

What payment methods do you support?

Visa and Mastercard Credit/Debit Cards , EFT (Electronic Fund Transfer), Direct Deposits. We do not accept Cheques.

 

My product is faulty – what do I do?

Firstly, we apologize for the inconvenience! As computer enthusiasts ourselves we completely identify with the frustration that comes from purchasing a new component and then having it not function correctly. Please contact us with a detailed description of the problem that you are experiencing – we will then troubleshoot the problem with you, to ensure that the product is faulty (Swapping out products that are not faulty inconveniences both us and you). If the product is faulty we will then generate an RMA. At this point you can return the product to us, either by dropping it off at our offices or shipping it to our offices. We will then swap out / repair the product as quickly as possible and then ship the product back to you. We cover the shipping from us to you, however the shipping from you to us is your responsibility. Please note that, while we strive to handle RMA's as quickly and efficiently as possible, we are dependent on our suppliers, which means that you could be without a product for a week or longer, in extreme cases. All faulty products are taken back to our suppliers as soon as possible after receiving them. At this point, our suppliers will test the product, and possibly send it to their suppliers for testing. If a fault is found, a new unit will be issued as replacement, and if no stock of the new unit is available, often a market related credit will be given. We pass this credit on to you, and you may use it to purchase any item that is stocked by us. Please note that no refunds will be given for faulty components; only credits will be given, and only if we were credited by our suppliers.

 

How much does shipping cost?

Shipping cost varies depending on Shipping Method chosen on the Checkout page.

 

Do you ship internationally?

Currently, we do not ship beyond the borders of South Africa. However, should you wish to place an order from outside of South Africa and arrange for your own collection and shipping, this can be arranged.

 

I don’t know what to buy! Can Huge Online help me make my decision?

Feel free to contact us with any questions you have and we will assist you in any way we can.

 

I’ve seen a product cheaper elsewhere – will you match the price?

We strive to have competitive, relevant pricing. Having said that, we will not always match our competitors pricing – how come? Because we believe in offering great overall value through a combination of not only competitive pricing, but also excellent pre-sales advice and after sales support. We will not compromise the level of service we offer, and therefore cannot always offer the lowest prices in the industry. However, should you receive a lower quote from one of our competitors, you should still feel free to contact us, and we will do what we can to ensure that Huge Online offers you great overall value.

 

I’m interested in paying by cheque – can you accommodate me?

Unfortunately we do not accept cheques.

 

What happens if a product I order is not in stock?

Unfortunately, we cannot always keep every listing on our website 100% up to date in terms of stock levels. In the case that something is not in stock, we will offer you an equivalent product, or provide you with a full refund. We would love to offer accurate stock levels on all our products and it’s something we are striving towards,

 

How long does it take for an order to be shipped?

Orders are only processed after payment has been confirmed. The order will normally be shipped on the following business day after the order has been processed. Shipping time varies depending on Shipping Method chosen on the Checkout page.

 

If I chose to collect my order, when can I collect it?

We will contact you once your order is ready for collection. Normally on the same day payment has been confirmed.

 

What happens if there is a mistake on the website?

We endeavor to ensure that our pricing is completely accurate but occasionally mistakes happen. All of our prices are listed with “Errors and Omissions Excepted” – if we cannot source a product at the price listed we will offer you a full refund. When you receive an order email from us, please note that this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been shipped or are ready for collection.

 

Please Note: Although we are primarily an online shop we do carry stock on most items. If you wish to collect an order from us please place an order and we will contact you once your order is ready for collection.

 

 

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